Shipping Policy

This Shipping Policy describes all terms and conditions related to order processing, shipment arrangement, delivery timeline, shipping cost, customs and import duties, delivery risks, address modification, parcel tracking, undeliverable packages, delivery exceptions and other shipping related matters for all orders placed on our website. By placing an order through our website, you fully acknowledge, understand and agree to all the provisions contained within this Shipping Policy. This Shipping Policy forms a binding part of the overall purchase terms between you and our website, and shall be read together with our Terms of Purchase, Terms of Use, Refund Policy, Privacy Policy, Customer Service Policy and other official policy documents published on our website. We reserve the right to revise and update this Shipping Policy from time to time. Any revisions will take effect once the updated version is published on our website, without requirement for separate notification to individual users. It is your responsibility to review this Shipping Policy periodically before placing new orders.

All orders received on our website will go through order verification and preparation process before shipment. After you complete checkout and successfully finish payment, our warehouse team will start to verify order information, check product inventory status, pick ordered items from storage, conduct product quality inspection, pack goods securely and arrange handover to international logistics carriers. Our standard order processing time is 1 to 3 business days. Business days exclude weekends and official public holidays. Order processing time starts counting from the moment your payment is fully confirmed. We do not guarantee same day shipment for orders, even if payment is completed early on a business day. During high volume sale periods, such as large promotional events, order processing may face temporary slight delay, but we will still try our best to stay within the standard 1 to 3 business day processing window. Once your package is handed over to logistics carrier, you will receive tracking information through the contact method you provided when placing order. You can use the tracking number to check real time parcel movement status on corresponding carrier tracking website.

The estimated delivery time after shipment is 6 to 12 business days for all global destinations. This estimated delivery time is a reference value only, and cannot be treated as guaranteed fixed delivery date. Delivery time may be affected by multiple uncontrollable factors outside our scope of control. These influencing factors include but are not limited to international logistics route adjustment, carrier operational delay, customs inspection procedure at destination country or region, public holiday arrangements in transit countries, extreme weather events, pandemic related restrictions, local transportation capacity shortage, security inspection requirements and other force majeure events. Once the parcel leaves our warehouse and is in the custody of logistics carrier, we cannot fully control the speed of transit. We will provide tracking information and assist you to check parcel status when you contact us via Contact page, but we cannot take responsibility for delivery delays caused by carrier or customs related reasons that are beyond our reasonable control.

We provide worldwide free shipping service for all orders placed on our website. There is no minimum order value requirement to qualify for free shipping benefit. No shipping fee will be charged to customers at checkout. Besides covering all basic shipping cost, we also bear all customs duties, import taxes, customs clearance fees and any other related import charges generated during international delivery process. Customers will not receive any additional invoice or payment request from customs authorities or logistics carriers for import related fees after placing orders. All duty and tax costs are fully included and covered by us. This rule applies for all shipping destinations we support. You only need to pay the product price displayed on the website at checkout, and there will be zero hidden shipping cost or import charges. Please note that local regulations in your country or region may restrict certain types of imported goods. It is your own responsibility to confirm that the ordered products are allowed to be imported into your destination country or region before placing order. We will not take responsibility if parcels are seized, confiscated or destroyed by local customs authorities because ordered items violate local import prohibitions or restrictions.

You must provide complete, accurate and valid shipping address information when placing your order. Shipping address information should include recipient full legal name, detailed street address, apartment or unit number if applicable, city name, state or province information, postal code and contact phone number. Incomplete, wrong or outdated address information will lead to delivery failure, parcel return or loss. We will not bear extra cost or responsibility for problems caused by incorrect address provided by you. If you find address mistake right after submitting order, you must send address modification request to our support team through Contact page as soon as possible. Address modification can only be processed before the order is shipped out from our warehouse. Once parcel is handed over to logistics carrier, address change request cannot be guaranteed to succeed, and we cannot take responsibility for delivery failure under such situation.

When the parcel arrives at destination, logistics carrier will deliver according to local delivery practice. In some regions, carrier may leave parcel at front door, building lobby, parcel locker or nearby pickup point according to local delivery rules, without requiring signature confirmation. If signature on delivery is required by local rule, recipient or authorized representative needs to be present to sign for receiving the package. If multiple delivery attempts are made but no one can receive the parcel, carrier may return the package back to us. Returned parcels due to unsuccessful delivery caused by recipient absence, wrong address or recipient refusal to accept delivery will be handled according to our Refund Policy. We will evaluate the situation after we receive returned goods, and decide whether refund can be issued. Original shipping cost and duty cost already spent for the failed shipment may be deducted under some circumstances.

If tracking information shows parcel is delivered, but you claim you have not received your package, you need to contact us through Contact page within reasonable time after delivery status update. We will work with logistics carrier to conduct delivery investigation. Investigation process may take some time. Before investigation result comes out, we cannot immediately process refund or reshipment request. You need to check with neighbors, building management, parcel locker station and local post office first, because sometimes parcels are placed at alternative safe delivery locations. If carrier confirms the parcel is lost in transit, we will handle your case according to our Refund Policy and relevant rules. We reserve the right to require you to provide necessary supporting documents during investigation.

We do not ship to certain restricted territories where international shipment cannot be arranged normally due to trade sanctions, logistics suspension or local import bans. Our website will automatically block shipping to unsupported regions at checkout. If you try to place order to unsupported destination, checkout cannot be completed successfully. We will not manually bypass the restriction to arrange shipment for orders to restricted areas. We may update the list of unsupported shipping destinations at any time without prior notice.

Parcel damage during transit is a rare situation, but it may happen occasionally. If you receive a package with obvious outer packaging damage, please take photos of outer box, damaged packaging and product condition before opening the parcel, and contact us through Contact page promptly. We will ask you to submit photo evidence, then assess the damage situation and provide solutions according to Refund Policy. Without sufficient photo proof, we may not be able to verify damage claims. We recommend you inspect parcel condition at the time of delivery whenever possible.

All shipping related inquiries can be submitted via the Contact page of our website. Our customer support team will respond to your questions about order processing progress, tracking number, delivery status, shipping policy interpretation and other shipping related matters during working hours. We will try our best to assist you to solve shipping related issues within reasonable time frame. This Shipping Policy is fully integrated with our other official policies. Any term inside this Shipping Policy that conflicts with mandatory applicable local law shall be adjusted to comply with the law, while remaining terms of this policy still stay in full force and effect.