Privacy Policy

This Privacy Policy explains how we collect, use, store, protect, share and disclose personal information of visitors and customers who browse our website, create accounts, place orders, contact customer support and use website related services. This Privacy Policy applies to all personal data collected through our website, related web pages, contact form and customer communication channels. By accessing our website, browsing product pages, submitting personal information and placing orders, you agree to the data collection and usage practices described in this Privacy Policy. This Privacy Policy works together with Terms of Use, Terms of Purchase, Shipping Policy, Refund Policy and Customer Service Policy. We reserve the right to modify this Privacy Policy periodically. Updated Privacy Policy will be published on our website, and the updated version becomes effective once published. You should review this Privacy Policy regularly before submitting personal data or placing orders.

The personal information we collect mainly includes information you actively provide to us and information automatically collected when you visit our website. Information actively provided by you includes full name, email address, contact phone number, shipping address, billing address, order information, payment related information, message content you submit through Contact page, return request information and other content you voluntarily send to our support team. When you place an order, we collect recipient name, shipping address and contact details to arrange product shipment and delivery. We collect order records including purchased product list, purchase amount, transaction currency and order status to process orders, handle after-sales service and record purchase history. We collect message content from Contact page submissions to answer your questions, process return applications and resolve customer service issues. Payment card full details are not stored by us directly. Payment information is processed securely by authorized third-party payment service providers, and we only receive transaction confirmation and order verification data from payment processors.

Information automatically collected when you visit our website includes internet protocol address, device type, operating system, browser type and version, screen resolution, website access time, page browsing history, click behavior, page stay duration, referring website address, language setting and other technical browsing data. We collect such data through cookies, web beacons, log files and similar tracking technologies. Cookies are small text files stored on your device when you visit website. They help us recognize returning visitors, remember your preference settings, analyze website traffic, improve website function and optimize product display experience. You can adjust browser setting to disable or delete cookies, but disabling cookies may cause some website functions to work abnormally, such as failure to keep items in shopping cart or difficulty completing checkout process. We do not collect sensitive personal information such as race, religion, health records, biometric data unless you voluntarily submit such content in your message.

We use collected personal information for the following purposes. First, to process and fulfill your orders, including verifying payment, arranging product packing, handling shipment, sending tracking information and managing delivery related matters. Second, to handle customer service requests, answer your questions submitted via Contact page, process return and refund applications, resolve order disputes and respond to after-sales inquiries. Third, to maintain website operation, troubleshoot technical errors, improve website function, optimize page layout and enhance browsing experience. Fourth, to analyze website visitor behavior, understand user preference, evaluate product popularity and make improvement for product selection and website content. Fifth, to send service related notifications, including order confirmation email, shipment notification, tracking update, return status update and important policy change announcements. We will not send unsolicited marketing emails if you do not opt in to receive promotional messages. Sixth, to protect website security, prevent fraud, detect unauthorized access, verify identity and defend against malicious attack. Seventh, to comply with legal obligations, respond to valid legal request from court, law enforcement agency or regulatory authority.

We will not sell, rent or lease your personal information to unrelated third parties for commercial marketing purposes without your explicit consent. We may share your personal data with trusted third-party service providers who perform necessary business operations on our behalf. These authorized service providers include international logistics carriers, payment processing companies, warehouse service partners, website hosting service providers, IT maintenance vendors, fraud detection service providers and customer support subcontractors. Those third parties can only access your personal information to complete assigned tasks, and they are required to sign data protection agreements to keep your information confidential and secure. They are not allowed to use your personal data for their own independent marketing purposes. We may disclose your personal information when required by law, court order, legal subpoena or valid request from government regulatory bodies. We may also disclose information to protect our legal rights, defend website property and security, respond to emergency safety risks, or protect legal rights and safety of users and public.

We take reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, modification, loss, theft and destruction. We adopt data encryption technology during information transmission and storage stage. We set access permission control rules, so only authorized internal staff can access personal information when their work requires such access. We conduct regular security check and system maintenance to reduce security vulnerability risk. However, no internet transmission method or electronic storage system can guarantee absolute 100% security. We cannot fully eliminate all security risks of data transmission over internet. You need to keep your account information, email login credential and password confidential, and notify us immediately if you discover unauthorized use of your account.

You have certain rights related to your personal information. You have the right to request access to the personal data we hold about you. You have the right to ask us to correct inaccurate or incomplete personal information. You have the right to request deletion of your personal data under applicable legal conditions. You have the right to withdraw consent for data processing where your consent is the legal basis of processing. You have the right to request restriction of data processing or data portability according to applicable law. If you want to exercise these rights, please send your request through our Contact page. We will verify your identity before handling your request to protect information security. We may charge reasonable administrative fee only when permitted by applicable law for repetitive or excessive access requests. We will respond to your request within the time frame required by relevant law.

We may retain your personal information for as long as necessary to fulfill the purposes for which information was collected. We keep order and transaction records for the time period required to complete order fulfillment, handle after-sales service, resolve disputes and meet legal tax and accounting record keeping obligations. After data is no longer needed for original purpose, we will securely delete or anonymize your personal data according to data retention rule. Some information may be kept in backup copies for a period of time before full deletion.

Our website may contain hyperlinks to external third-party websites. Those external links are not operated or controlled by us. This Privacy Policy only applies to data collected on our own website. We have no responsibility for data collection and privacy practice of external third-party websites. When you click external links and leave our website, you need to read privacy policy of that external site by yourself.

If you have any questions, concerns or complaints about this Privacy Policy or our personal data handling practice, please contact us through the Contact page on our website. We will review your inquiry and reply to you within reasonable working time. If you believe your data privacy rights are violated by us, you also have right to submit complaint to local data protection authority. This Privacy Policy is governed by applicable law. Any clause found unenforceable will be limited to minimum necessary extent, while remaining clauses stay valid.