Refund Policy

This Refund Policy sets out all terms and conditions governing return eligibility, return window, return initiation procedure, product condition requirements, inspection rules, refund processing timeline, refund method, refund amount calculation, non-refundable situations, partial refund rules, return shipping arrangement, defective goods handling, damaged goods handling, cancelled orders and other return and refund related provisions for all orders placed on our website. By completing purchase on our website, you confirm you have read, understood and agreed to all clauses within this Refund Policy. This Refund Policy is a binding legal document between you and our website, and works together with our Terms of Purchase, Terms of Use, Shipping Policy, Privacy Policy and Customer Service Policy. We may update and revise this Refund Policy at any time. Updated version becomes effective immediately after publication on our website, and users shall check policy content before submitting new orders or return requests.

We provide a 60-day return window for eligible products. The 60-day return period starts counting from the date when your parcel is marked as delivered by logistics carrier. Within this 60-day window, if you are not satisfied with received goods, you may submit return request through our Contact page, subject to all eligibility rules listed in this policy. Return requests submitted after expiration of the 60-day period will not be accepted under normal circumstances, and we have full right to reject late return applications. The 60-day return rule applies to standard product purchases only. Special limited edition items, customized products, clearance final sale goods and certain special categories may be marked as non-returnable on product page, and those items cannot be returned even within 60 days after delivery. You need to carefully check product page description before purchasing to confirm return eligibility of specific items.

To qualify for return, returned products must be kept in original unused condition. The product must not have obvious stains, scratches, abrasion, tear, deformation, smell contamination or damage caused by improper use. All original accessories, tags, labels, pouches and original packaging materials that came with the product must be returned together with the main item. Missing tags, removed labels, lost accessories or damaged original packaging may lead to rejection of return request or partial refund only. We will conduct full inspection on all returned merchandise after we receive the parcel at our designated return receiving address. Our inspection team will check product appearance, function completeness, accessory completeness and overall condition. If inspection result shows the returned item is damaged, heavily used or incomplete, we reserve the right to reject your return application and refuse to issue refund. Under rejection situation, we may arrange to send the item back to you, and you need to bear the return shipping cost for sending the rejected product back.

The process to start return request is as follows. First, submit return application via our Contact page. You need to provide your order number, purchase date, product name, quantity of items you want to return, reason for return and clear photos of the product condition. Our support team will review your application. If your request meets return eligibility requirements, we will send you return authorization information, including designated return receiving address and return reference number. You must write the return reference number clearly on the outside of your return parcel. Return packages sent without valid return authorization number may be delayed or lost, and we cannot guarantee we can match returned goods to your order. After you receive return authorization instruction, you need to securely pack the item and arrange shipment to the provided return address. You shall keep tracking number of return shipment for your own record. We strongly recommend you choose trackable shipping method for return delivery, and keep proof of return shipment. We are not responsible for returned parcels lost in transit on their way back to our receiving address.

Once our warehouse receives your returned package, our inspection team will carry out product inspection work. After inspection is finished and your return application is approved, refund will be processed within 5 to 10 business days. Business days exclude weekends and public holidays. Refund will be issued back to your original payment method used for placing the order. The actual arrival time of refund money in your bank account or payment account depends on processing speed of payment provider, bank institution or card issuer. We cannot control bank or payment platform’s internal processing cycle, so refund may take extra several days to show up in your account after we release refund. We will not take responsibility for delay caused by payment processor or bank. All refunds are settled in United States Dollars, same currency used during checkout.

For approved full return request, we will refund the full product price you paid at checkout. Original shipping cost and customs duties are covered by us at time of purchase, so those items will not be deducted from refund amount. Partial refund will be applied in some situations. If returned product has minor signs of use or partial missing accessories, we may offer partial refund according to the actual condition of goods, instead of full refund. You can choose to accept partial refund offer or reject it. If you reject partial refund proposal, we will arrange to send the product back to you, and you need to cover corresponding shipping cost.

There are several situations where refund cannot be approved. Products damaged by user misuse, improper maintenance, intentional destruction or normal long term wear and tear after heavy daily use cannot be returned. Products without original tags and essential accessories and cannot pass inspection will be rejected. Return requests submitted after 60-day return window expires will be denied. Final sale and customized items marked non-returnable on product page cannot be refunded. If you ordered prohibited goods that get seized by local customs, we will not issue refund for such orders. If you refuse to accept parcel delivery without valid reason and the parcel is returned to us, we will inspect returned goods. If goods are damaged during return transit due to your choice of shipping method, we may deduct loss amount or reject refund.

If you receive defective products or damaged goods caused by manufacturing defect or shipping damage, please contact us through Contact page immediately after receiving parcel, and provide clear photo evidence showing defect or damage. We will evaluate your case. For confirmed defective or damaged items, you can choose between return for refund or replacement solution according to stock availability. Defective goods still need to follow return authorization and product inspection procedure. If replacement is chosen, we will arrange shipment of new item according to our standard shipping rules, with worldwide free shipping and duty covered. If replacement product is out of stock, full refund will be provided.

Order cancellation request can be submitted before the order is shipped out from our warehouse. Send cancellation request through Contact page with your order number. If order has not entered packing and shipment process, we can cancel the order and issue full refund. Once the order is already shipped, cancellation cannot be done, and you need to follow normal return procedure after receiving parcel. We cannot intercept parcels that have been handed over to logistics carrier.

All refund related inquiries can be sent through Contact page. Our support team will help you check return application status, inspection progress and refund processing status. We will explain clauses of this Refund Policy when you have questions. This Refund Policy is subject to applicable local law. If any clause inside this policy conflicts with mandatory law requirement, that clause will be modified to comply with law, while remaining provisions remain valid and enforceable.